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Terms and Conditions

CasualChallenge Terms and Conditions

By using CasualChallenge, you agree to the terms and conditions listed in this document. An up to date copy of these Terms and Conditions will always be available at CasualChallenge. We reserve the right to modify, amend and add to these Terms and Conditions at any time. If you do not agree with the Terms and Conditions stated herein, please do not proceed to use CasualChallenge and do not create an account with CasualChallenge.

Overview of CasualChallenge

CasualChallenge is a website which offers Internet based games and services. CasualChallenge is a free version which uses Credits and no money is required to play. Our game selection includes arcade style games. CasualChallenge generates revenue through advertising and shares it with our customers through a rewards program which customers can use to redeem prizes.

Welcome to CasualChallenge, where your friends' highscores are the next frontier! ! CasualChallenge offers members the ability to play casual games and to challenge their friends to exciting competitions. Members can use credits they win to play games and challenge other members to beat their high score.

To issue one-on-one challenges or multi-player competitions, members use 'Credits'. Competitions are won by the member with the highest score and they obtain all the 'Credits' wagered by the other members. 'Credits' are a measure of prestige, have only entertainment value and can only be used to issue more challenges. 'Credits' hold no monetary value and cannot be exchanged or redeemend for merchandise or anything of financial value. 

CasualChallengefeatures a rewarding loyalty program that is our way of thanking our loyal users. Members can EARN a loyalty currency, ‘Rewards’, that can be redeemed for merchandise and gift cards at the Store on the Website. ‘Rewards’ currency is earned by members based on their participation within the website and for purchased credits.

‘Rewards’ are NOT obtained by WINNING or LOSING at games or COMPETITIONS on the Web Site. CasualChallenge IS NOT A GAMBLING SITE - YOU CANNOT WIN OR LOSE ANY MONEY.

Terms of Services

By accessing the CasualChallenge website, you agree to be legally bound by the Terms of Services as if you had signed this agreement. If at any time you do not agree with the Terms of Service, or you are involved the online activity in which you are engaging on CasualChallenge contradicts these terms, CasualChallenge reserves the right to terminate your account and to void any rewards contained within. CasualChallenge reserves the right to restrict your access to the website, to restrict website use, or to restrict access to your account information at its sole discretion and without any prior notice or liability. CasualChallenge cannot be held liable for any lack of connectivity to its service that is beyond its control. The customer is responsible for all hardware charges relating to the usage of CasualChallenge, including connectivity, computer equipment and any other assistance necessary to access CasualChallenge.

In order for CasualChallenge to attend to its rewards program, and to its additional customer support and investigations, you consent to allow CasualChallenge employees and business partners access to the personal information you have provided. CasualChallenge will not disclose the re-occurrence of this access to your personal information unless required by law.

CasualChallenge allows only one account per each customer, and allows full access to each account only to the customer who created it. Balances contained in each account may not be transferred to other accounts. In order to participate in the CasualChallenge rewards program, customers must provide accurate and valid contact information and keep this contact information updated. Customers must be of legal age or older in order to participate in the rewards program. Customers not meeting the age requirement may use CasualChallenge, but may not participate in the rewards program. 

If you already have an account and have forgotten your password, please send us a contact support form, containing your full name, address, date of birth and username. After your information is verified, your password will be emailed to the email address provided. Please make sure to change it after your first login.

At CasualChallenge, services are offered on a pay-per-use basis using a currency named 'Credits'. 'Credits' are purchased in US Dollars. CasualChallenge reserves the right to make available promotional offers on specific dates, during specific times, or to specific customers at the sole discretion of CasualChallenge. 'Credits' can only be used to obtain services offered on the Website. 'Credits' have no monetary value, and can never be exchanged back into U.S. currency or any other monetary instrument. 'Credits' have a validity period, if the account is inactive for more than 90 days, the  'Credits' account will be reduced to zero. If you login at least once every 90 days, the Credits and Rewards will remain valid for an unlimited period of time.

CasualChallenge offers a loyalty program using a currency named 'Rewards'. 'Rewards' currency is only redeemable for merchandise available at our Online Store and cannot be exchanged for monetary currency.  

Refund Policy

If you are not satisfied with your purchase we provide you with a full refund.

10 days 100% Money Back GUARANTEED!

CasualChallenge will provide, within five (5) business days, a transaction history of the dates, amount of U.S. dollars spent, and number of Credits purchased to each customer upon request. Customers who wish to refund their Credit purchases or Deposits may issue a special request to CasualChallenge. We offer you a Money Back Guarantee within the first 10 days after the purchase has been approved. Customers who are determined to ask for a refund should make sure not to purchase any services using Credits, or spend any funds prior to their request. 


Scoring for games (Puzzle, Brain and Arcade Games) played are stored in our internal database and all prizes awarded for promotions are based on the entries of said database. All disputes in regard to scores will be looked into and verified against our database. A house edge is removed from all transactions in our games of chance. This house edge is used in creating promotions, tournaments and covering operating expenses. All new registrations are provided with a guaranteed number of free Credits which can be used to play more games at CasualChallenge. Additional Credits can be obtained by completing tasks on the website (referred to as iActivities). These iActivities can be completed hold no financial charge to the customer, and include tasks such as logging in, completing your profile, posting in the forum and subscribing to our newsletter.

CasualChallenge administers its unique loyalty program using Rewards. Rewards hold no monetary value, and can be exchanged only for items made available through the CasualChallenge Rewards Program, subject to availability and shipping. CasualChallenge will indicate the quantities in which each item is available, and the regional shipping availability. It is the user's responsibility to check the rewards page and ensure that the items chosen are available for shipping to your region before participating in the Rewards Program. Reward items may not be exchanged for U.S. dollars or any other currency. However, in order to be eligible to redeem your Rewards for our Credit Packages, your account must abide by these Terms and Conditions and meet our minimum redemption requirements. For more information on our minimum requirements, please contact Customer Service. CasualChallenge uses a third party company for drop shipments and will not be held liable for any delayed, improper or failed deliveries. If these situations do occur, CasualChallengewill provide information to our customers regarding their shipments so that they may contact the shipping company. In order to process your redemption, you must supply us with valid contact information including full name and address. You must also have a valid email address. Upon your first redemption request, we will send you an email asking you to verify this information. No redemptions are processed until we receive your reply to this email.

CasualChallenge will operate games and organize contests, promotions and tournaments. Participation in these events is subject to the individual rules of each event. CasualChallenge may limit access to these events at their own discretion if they find any customer engaging in any behavior which circumvents, disobeys, misuses or takes advantage of these rules. CasualChallenge reserves the right to change the rules for each event without notice. CasualChallenge will terminate the account of any user who makes use of CasualChallenge in any way, directly or indirectly, which is not deemed to be fair use by CasualChallenge.

CasualChallenge offers a promotional draw daily, weekly and monthly for Credits. There is no cost to enter these draws, and the Credits prize has no monetary value.   Each customer is limited to one (1) entry per draw. The winner is selected by a random number generator, which is entirely random to the knowledge of CasualChallenge, however CasualChallenge accepts no liability for the true randomness of the drawing process.

CasualChallenge provides offers its users a public chat room and message board for customers to use. CasualChallenge is not to be held accountable for any inappropriate language or opinions expressed through these public areas.CasualChallenge expects our customers to abstain from using foul language, expressing racism, sexism, or any other offensive language or opinions. Private or public messaging, chat rooms and forums may not be used to send messages containing solicitation or advertising for any products, services or websites. Any photos that are found to be pornographic or explicit in any way will be removed at once, as we reserve the right to terminate any account that exhibits this behaviour. If any customer is found in violation of these expectations, their ability to participate in public forums, to post public messages, or to chat may be restricted or removed, and their account may be terminated. If you find any offensive materials (photos, text, chat or messages) on CasualChallenge, please write us with a description of the offensive material and the location on the website where you found the offensive materials.

CasualChallenge provides each customer with a public profile which they may use to represent themselves to other customers of CasualChallenge. Please use your own discretion when posting any information to these public pages. CasualChallenge accepts no liability for any personal damages sustained through the misuse of information on these pages. CasualChallenge provides you with the ability to edit or remove any information posted to these pages, however, CasualChallenge is also not liable for any copies made by CasualChallenge, or third parties of old information (through cache or otherwise).

If you login at least once every 90 days, the Credits and Rewards will remain available for an unlimited period of time. Accounts will expire after 90 days of inactivity. At that time, the username will no longer be reserved, and any Credits or Rewards in the account will become void.

Fairness Statement

CasualChallenge has made every attempt to ensure that the games and services offered on our website are based on the rules of fair play, and that each customer has equal opportunity at winning games.CasualChallenge is not liable for any outcome caused by events which are beyond our control such as the speed of one userr's Internet connection over others, the momentary instability of the Internet or the physical location of customers across the globe.


All financial transactions are carried out by Casual Challenge Arcade Ltd, No.6, 3rd floor, Qwomar Trading Building, Road Town, Tortola, British Virgin Islands, +1 855 262 6711, with European Subsidiary details: 3rd Floor, 14 Hanover Street, London W1S 1YH, United Kingdom.

You are advised to print all transactional data, invoice numbers and statements provided to you at the time of your transaction. To protect your privacy, CasualChallenge does not store credit card information, and as a result is unable to provide detailed transcripts of financial transactions. To ths end, your printed copies of all transactional data will serve as proof of evert financial operation you have made on CasualChallenge. 

Please note within the $10-$1000 range, you are able to top-up your account with as few or as many credits as you wish. After each successful transaction, you will be given bonus Rewards depending on the size of your purchase. 

Third Party Advertisements

CasualChallenge will offer memberships, discounts, sales, products, offers and information from third parties to our customers through advertising and iActivities. When possible, CasualChallenge will allow the customer to earn Rewards by participating in offers with these third parties. CasualChallenge will not provide contact information to any third party without the member's prior written consent, unless required to do so by law. Customers who access our iActivity feature are subject to the Terms and Conditions of each third party advertiser, once the mentioned website is visited. Please read the third party website Terms and Conditions before conducting any action on the website. If any customer is found to be in breach of any third party Terms and Conditions, CasualChallenge reserves the right to remove any rewards earned through the third party interaction, and in some cases reserves the right to terminate their CasualChallenge account. CasualChallenge will never share any billing information with a third party, unless required to do so by law.

CasualChallenge does not endorse any product or service which may be linked to, or linked from CasualChallenge or our third party advertisers, nor has CasualChallenge attempted to confirm the accuracy of or verify the legitimacy of any product or service provided by our third party advertisers. CasualChallenge accepts no liability for the security of your information, or the behavior of our partners.CasualChallenge recommends that you use your discretion before completing any transaction with these third parties.

Use of Content

Any images, promotional materials, video, games, text, music, sounds, or any other material found on CasualChallenge is the property of CasualChallenge and/or its partners and are protected by the copyrights of CasualChallenge or its partners. You are specifically forbidden by this policy and applicable law from reproducing, modifying, distributing, promoting, or making use of these materials in any way without a valid license to do so.

If at our request you send content (including but not limited to text postings, images and other media) or any creative suggestions, advice or ideas, the submissions shall become the property ofCasualChallengeCasualChallenge will not be liable for the use or disclosure of your submissions and you agree herein to indemnify and defend CasualChallenge against any claims arising out of alleged copyright or trademark infringement resulting from the use of content you submit to CasualChallenge. An exception will be made for any illegal materials, which will not be accepted by CasualChallengeand are the sole responsibility of the submitter. Any illegal materials will be removed from CasualChallenge at the time of their discovery.

If you suspect that your own copyrighted materials or the copyrighted materials of a third party appear on CasualChallenge without license, please contact CasualChallenge with a description of the copyrighted work that you claim to be infringed; a description of where on CasualChallenge the material was found; an electronic or physical signature of the owner of the copyrighted material; a statement by you that the information contained in your document is accurate and that you are authorized to work on the behalf of the copyright owner.

Termination of Accounts

You agree that CasualChallenge has the right, at its sole discretion, to terminate your account, your password, or your use of the CasualChallenge website for any reason and without limitation if CasualChallenge believes you have violated the Terms of Service or acted inconsistently with what CasualChallenge deems to be fair use of the CasualChallenge website. You agree that upon termination of your account, CasualChallenge may immediately deactivate your account, and delete or remove any information contained within your account, or generated from your account, or pertaining to your account from CasualChallenge. At the time of termination, any balances remaining in your account may become null and void, as they have no monetary value, and that any shipments in process to you may be cancelled and terminated.

Limitation of Liability

You expressly understand and agree that CasualChallenge shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if CasualChallenge has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use theCasualChallenge service and/or participate in the CasualChallenge activities; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into, through or from the CasualChallenge service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the CasualChallenge service; or (v) any other matter relating to the CasualChallenge service or operation of the CasualChallenge activities. In no event shallCasualChallenge's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing the CasualChallenge site.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.


You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities which occur under your account. You agree to indemnify, defend and hold harmless Casual Challenge Arcade Ltd, its parents, affiliates and subsidiary companies, officers, directors, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney's fees) arising from your use of our services, your violation of the terms of service or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. You agree to immediately notify Casual Challenge Arcade Ltd of any unauthorized use of your account or any other breach of security known to you.

Casual Challenge Arcade Ltd, No.6, 3rd floor, Qwomar Trading Building, Road Town, Tortola, British Virgin Islands, +1 855 262 6711

European Subsidiary details: 3rd Floor, 14 Hanover Street, London W1S 1YH, United Kingdom. 

You are advised to print all transactional data, invoice numbers and statements provided to you at the time of your transaction. To protect your privacy, CasualChallenge does not store credit card information, and as a result is unable to provide detailed transcripts of financial transactions.

 This policy was last updated on May 20th 2018.